Low
Perfect for non-urgent issues, our low-priority support ticket ensures your concerns are addressed with care within one pre-approved hour.
- 1 Hour of Pre-approved Developer Time
- Submit a support form, and we’ll confirm the details needed to begin.
- Receive a diagnostic report with the root cause and proposed resolution.
- Approval required for fixes beyond pre-approved time.
- Additional Hours billed at $250/hour.
$250
Medium
For moderately urgent issues, our medium-priority support provides faster resolutions with 2 hours of pre-approved time.
- 2 Hours of Pre-approved Developer Time
- Submit a support form, and we’ll confirm the details needed to begin.
- Receive a diagnostic report with the root cause and proposed resolution.
- Approval required for fixes beyond pre-approved time.
- Additional Hours billed at $250/hour.
$500
High
For time-sensitive and critical issues, our high-priority support guarantees prompt action with 3 hours of pre-approved time.
- 3 Hours of Pre-approved Developer Time
- Priority review of your submitted support form to confirm all necessary details.
- Receive a diagnostic report with the root cause and proposed resolution.
- Approval required for fixes beyond pre-approved time.
- Additional Hours billed at $250/hour.
$750