Do I need to create a new Facebook page for Deksia? 

No, if you already have a Facebook page for your business there is no need to create a new one for us to use.

How do I give Deksia access to my Facebook page? 

Believe it or not, it is easier than what sounds, check out our Client Onboarding page to follow a video guide on how to grand Deksia admin access to your account.

I don’t have access to my Facebook page. What should I do? 

Follow this link  to start your admin dispute process. From there you will need to submit the following information:

  • A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. You can find the different kinds of IDs accepted in their Help Center.
  • A signed statement from a person with sufficient knowledge and authority over this matter that includes all of the below items:
    • A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable);
    • The name of the current person(s) who manage the Page, as applicable;
      The relationship of the above person(s) to the Page; An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable.
    • All documentation supporting your request (Business License or certificate of incorporation under the business Page’s name to prove requester’s authority over the business)
    • The Facebook account or email address associated with the Facebook account that you wish to have added as the new admin of the Page; and
    • A declaration that the information you have provided is true and accurate (e.g. “I certify that the information provided is true and accurate”) – your statement must include similar language.

NOTE 1: A “person with sufficient knowledge and authority” is someone familiar with the scenario and the business. This means that we cannot accept requests/letters from just anyone related to any page. Only someone who works at that business and should have access to that business is, therefore, someone with sufficient knowledge and authority over the issue.

NOTE 2: A person deemed to have sufficient knowledge or authority over the matter can request another individual to be added rather than themselves. Please keep in mind that we always only add one (1) user as an admin and never more than that.

Once all this information is submitted and your admin dispute is resolved you can click here to let our team know.

Photos/content is outdated, can we update it? (submit support ticket) 

Yes, click here to submit a ticket and have someone from our team work on revamping your page.

Can Deksia post on my Facebook Page? 

Yes, social media posting is a service we provide to our clients. If you are interested in knowing more about it click here to submit a ticket and have someone from our team reach out and build a quote.

Can you add someone as an admin to my Facebook Page? 

Yes, when you go to your business’ Facebook page you will see a tool bar on the left. From there you can scroll to the bottom where the setting are, you will be redirected to a page where you will see the option for Page Roles. From there you will be able to add people to your Facebook page, all you will need is their name and email address linked to their Facebook page.

Do I need to give Deksia access to my Facebook page even though they will not be posting on my page? 

Even though we might not be posting organically on your page, we will need access to your Facebook page so we can link it to your Ad Account. Don’t worry, nothing will be posted on Facebook from our end.

I don’t have a FB page, can Deksia create one for me?

Yes, if you don’t have a Facebook page or are looking to get rid of an old one you can always click here and request a quote for one of our team members to start building a brand new page for you.

How are they different from Google Ads? 

Google ads are a great way to create conversions and leads, but when companies are looking to create brand awareness and build a following, social ads are the way to go. Most people spend most of their free time on social media platforms, therefore, your social ads are being frequently played for potential customers everyday. While both Google and Facebook are paid, the goal of each campaign differs depending on the need of your business.

Do I need to link my Facebook page to my Ads Account?

Yes, once you have a Facebook Business Manager account all of your Facebook assets should be all in one place. This creates consistency and a better brand image for potential clients.

Can I get a report on my Facebook ads? (submit ticket for report)

Yes, we try our best to have open and clear communication with you, that means reporting on your digital campaigns. If you wish to learn more about your Facebook campaign click here to submit a ticket.

I saw a comment I didn’t like on my Facebook ad, what do I do?

Part of our job is social ads management. If you see something you don’t like, whether it is a comment or anything else, click here to submit a ticket and have our team take a look at it.

What is “Business Facebook Manager”?

Business Manager is a tool that allows you to manage multiple Facebook Pages, business assets and ad accounts, as well as Instagram accounts and product catalogs, in one place. It also allows you to grant full or partial access to team members based on their role.

Do I really need an account?

While it is not one hundred percent necessary for you to have one, it is helpful to keep all your assets in one place. This is good to have in case you need to grant people access or need to change anything about your campaign.

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