Grand Rapids

Account Manager

Reports to: Director of Accounts

Roles / What you’ll be held accountable for:

Manage Expectations
Follow Up & Follow Through
Do the activities to reach 1% net growth
Leadership + Management = Accountability (LMA)

Essential Responsibilities:

Retaining clients and building strong, trusting relationships
Understanding client needs and identifying new business opportunities within the portfolio
Providing superior customer service and ensuring client satisfaction
Creates internal and client-facing buy-in while advocating for client
Communicating and coordinating with internal teams to deliver solutions
Developing and implementing strategic plans to manage and grow accounts
Manage interns

Who You Are / Competencies:

2-4 years experience in account management, client relations, or relevant position
High level, strategic accounts, ability to talk to executive stakeholders
Utilizes consultative listening skills
Ability to work in a fast-paced environment and manage time effectively
Proactive solution-oriented mindset

Why You’ll Love Working @ Deksia:

$40,000 - $75,000 Base Compensation + bonuses
Unlimited PTO – Plan ahead, communicate effectively, and take the time you need
Insurance Benefits – Medical, dental, life, and more offered!
Retirement Savings Program, including Company Match
Parental Leave – Ask for details
Technology Stipend – Role dependent (please ask if this applies)

APPLY BY SENDING YOUR RESUME TO HR@DEKSIA.COM.

Deksia is an equal employment opportunity provider. Any qualified candidate is welcome to apply, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.