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Case Study

Lucy Refines eCommerce Strategy for Greater ROI

Lucy

With over 50 retail stores nationwide and a growing eCommerce presence, Lucy needed to bring more efficiency and return to their paid digital campaigns.

Industry: Women’s Activewear / Retail

Location: United States

Project Scope: Pay-per-click advertising strategy, keyword and ROI optimization

Solution Provided: Audited and restructured Lucy’s paid media approach by refining keywords, streamlining ad copy, tightening audience targeting, and introducing a performance-tracking system tailored to boost ROI.

The Challenge

Despite a solid brand presence, Lucy’s internal digital ad efforts weren’t delivering the growth needed in a highly competitive activewear market. Their challenge was to drive more eCommerce revenue without increasing PPC spend—requiring both strategic and technical improvements.

The Solution

  • Targeted PPC Revamp: Campaigns were reengineered to improve keyword alignment and reduce wasted spend. This included rewriting ad copy, segmenting audiences, and implementing performance-tracking tools for continuous improvement.
  • Smart Spend, Sharper Focus: Deksia worked to lower cost-per-click and increase click quality, shifting Lucy from broad, underperforming ads to a more intentional, high-return strategy.

The Results

With this tailored strategy, Lucy quickly reversed declining ad performance:

  • A 560% lift in click-through rate (CTR)

  • ROI on ad spend improved by 61%

  • Click-to-conversion rates rose by 34%

  • Total PPC costs were reduced by 33%

  • Revenue from paid campaigns increased by 9%

More than just metrics, the change gave Lucy renewed clarity on what worked—and why—allowing for long-term optimization in a fast-moving market.

Let’s Talk About What’s Next.

Whether you need a full plan or a fresh perspective, we’ll meet you where you are—and move you forward with brand clarity, marketing strategy, and creative execution that works.