Director of Operations

Reports to: Integrator / COO

Director of Operations

Reports to: Integrator/President

Deksia Core Values

• Supporting our community internally and externally
• Striving to be and do your best
• Make it fun

Roles

• Role 1: Product Development, Process, and Quality

• Summary: Maintain product development document and review for needed additions/changes. 

• Responsibilities:

• Owner of Near Miss documentation - use as a coaching tool to improve operational performance/processes
• Make sure products and pricing in HubSpot are accurate and up-to-date
• Facilitate new product conversations with team members to identify new opportunities
• Facilitator of weekly client off-track meetings

• Competencies: 

• Capable of assessing and assigning product pricing to provide appropriate value to the client and Deksia
• Build and manage systems for KPIs to measure quality

• Role 2: Cross Department Collaboration

• Summary: To ensure that projects stay on track from a budgeting and timeline perspective, it is important to facilitate communication opportunities among the departments
• Responsibilities: 
  • Facilitator of weekly client off-track meetings 
  • Owner of the O10 weekly
  • Effectively communicate and work with counterparts
• Competencies:  
  • Great oral and written communication
  • Ability to incorporate new and use existing technology to ensure communication flows smoothly
  • Ability to organize and prioritize

• Role 3: Cost Management

• Summary: Collect, analyze, and report cost information to more effectively budget, forecast, and monitor costs.

• Responsibilities: 

• Review and analyze company procedures to measure efficiency and effectiveness
• Evaluate organizational performance - do operational practices align with company goals and objectives
• Make tough decisions for the best of the clients and Deksia 
• Manage contractors costs and contracts 

• Competencies:

• Ability to work and develop spreadsheets
• An understanding of cost drivers 

• Role 4: Leadership + Management = Accountability (LMA)

• Summary: Use the EOS tools that improve your communication skills, help create clearer expectations, and prepare you to manage common team issues.

• Responsibilities: 
  • Maintain an effective scorecard for your team 
  • Runs weekly O10 and admin to-dos
  • Grow the team through effective feedback & coaching in weekly Syncs
  • Train new team members for the department
  • Effectively lead and manage interns, apprentices and account associates 
  • Maintain an excellent understanding of our business, products, and processes
  • Seek professional development opportunities for yourself and team members
• Competencies: 
  • 5+ years experience in operations management or relevant position with a desire to be a leader. 
  • Ability to navigate uncomfortable conversations

Why You’ll Love Working @ Deksia: 

• $85,000 – $115,000 – Annual salary, dependent on experience
• Get your job done / unlimited PTO mentality – As long as you plan ahead and communicate with the team, take the time you need
• Retirement Savings Program
• Insurance Benefits – Medical, dental, life, and more offered!
• Parental Leave – Ask for details
• Technology or stipend – likely to be provided, depending on your role
• Quarterly in-person events to work on the business & bond with teammates

APPLY BY SENDING YOUR RESUME TO HR@DEKSIA.COM.

Deksia is an equal employment opportunity provider.  Any qualified candidate is welcome to apply, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.